Refund & Return Policy
At Nimble Apparel, operated by Smrew Infotech Works Private Limited, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
Returns Eligibility
We accept returns under the following conditions:
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The item must be unused, unworn, unwashed, and in its original condition
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Original tags, packaging, and invoice must be intact
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Return request must be raised within 7 days of delivery
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Items purchased during sale or clearance are non-returnable, unless received damaged or defective
Non-Returnable Items
The following items are not eligible for return or refund:
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Innerwear or personal care items (if applicable)
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Products damaged due to misuse or improper handling
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Items returned after the allowed return window
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
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Order ID
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Clear photos or videos of the product
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Description of the issue
Once verified, we will arrange a replacement or refund as applicable.
Refund Process
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Refunds are initiated only after the returned product is received and inspected
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Approved refunds will be credited to the original payment method
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Refund processing time: 7–10 business days, depending on your bank or payment provider
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Shipping charges (if any) are non-refundable, unless the return is due to our error
Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or incorrect
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We recommend using a trackable courier service for returns
How to Request a Return or Refund
To initiate a return or refund, please contact us with your Order ID and reason for return.
Contact Details
Nimble Apparel
Operated by Smrew Infotech Works Private Limited
📍 Address:
First Floor, Flat No. 222 (Old No. 87), Basement,
Village Neb Sarai, South Delhi,
New Delhi – 110068, India
📧 Email: contact@nimble-apparels.com
📞 Phone: +91 74287 64222
